Mobile Banking Services
Download the Two River Community Bank mobile app or visit TwoRiverBank.com from your mobile device to access convenient and secure services on the go!
Plus, with Snap & Go mobile deposit service available on certain devices with the Two River Community Bank mobile app, you can deposit checks to your personal checking account anytime and anywhere. Skip the trip to the bank! Watch this short video to see how easy it is:
To use Snap & Go, you must first download the Two River Community Bank mobile app and accept terms and conditions. Deposits are subject to verification and are not available for immediate withdrawal. Deposit limits can vary depending on your eligible accounts. Restrictions apply. See the complete Service Agreement for information on funds availability, deposit limits and proper disposal of checks, and terms and conditions. Wireless carrier fees may apply. This feature is not available on the mobile website.
Frequently Asked Questions
1. How do I access Two River Community Bank's mobile apps / mobile banking services?
In order to access Two River Community Bank's mobile banking services, you need an Online Banking user name and password, as well as a web-enabled wireless device with an Internet connection.
2. Need an Online Banking user name and password?
- Enroll now.
- After you enroll in Online Banking, a branch representative will contact you within 24 hours to validate the account with you. Once that is complete, you will have access to our mobile banking services.
3. I forgot my user name, how can I log in?
For security reasons you will need to contact a branch representative for assistance. You can reach our main office during business hours by calling 877.706.9009.
4. I canít remember my password, how can I log in?
If you experience difficulty with your password, you may access our Online Banking site via our website at www.tworiverbank.com. From there, you will be prompted to answer the security questions you initially set up and will be able to reset your password from there. If you are still having trouble, please contact a branch representative for assistance. You can reach our main office during business hours by calling 877.706.9009.
5. What types of devices are supported?
- iOS 7 or higher
- Android 2.2 or higher
- Windows 8.1 or higher
6. Is there a fee to use Two River Community Bank's mobile banking service?
No. Our mobile banking services are free of charge. (Note: Rates from your wireless provider still apply).
7. Can I use Two River Community Bank's mobile banking services if I don't have an account with the Bank?
No. You must have an Online Banking user name and password in order to use mobile banking services.
8. I just downloaded the mobile app. I can access items like ATM / branch locations, but can't access others such as the account balances. What should I do now?
Some features such as ATM/branch locations are available as soon as you complete the download. However, you must register your device prior to accessing password protected information, such as account balances.
9. How does the device registration process work?
You must first be enrolled in Online Banking to use the mobile app. After enrolling in Online Banking and downloading the mobile app, you must register your mobile device. To complete this process, follow these steps:
- Enter your user name
- Answer the challenge question
- Review and accept the disclosure
- Enter your PIN/password from Online Banking
- You must verify the security key in this process as well, much like Online Banking
After the device registration is completed, you may log into the mobile app by entering your user name and password.
10. I am having trouble registering my device. What should I do now?
If you are having difficulty registering your device, it is recommended to first verify if you are an active user of Online Banking. To do so, log into Online Banking to confirm your login credentials. If you still have trouble registering your device, contact your local branch representative.
11. How does Two River Community Bank handle the security of their mobile banking services?
Your security is our concern and we provide several ways of protecting you when you utilize our mobile banking services. We offer the same level of security currently available through our Online Banking site. Some of our security features include:
- Encryption technology and Secure Socket Layer (SSL) that protects data in the following ways:
- Encryption technology - this means neither the wireless carrier nor anyone else is able to infringe on your wireless signal and will not be able to decipher any information sent to the phone. It scrambles the data so it cannot be read.
- Authentication - ensures that you are communicating with us and prevents another computer from impersonating Two River Community Bank.
- Data Integrity - verifies that the information you send to Two River Community Bank is not altered during transfer.
- Secure login information is not stored on the device or in the downloadable application - if you lose your phone, you do not have to worry about deactivating your phone with the Bank.
- Automatic inactivity logout - if the mobile application is inactive for 5 minutes, it will time out and require you to log back in.
- Account masking - account numbers in Web-enabled mobile banking are truncated to only display the last 4 digits.
12. What if I lose my mobile device?
Access to mobile banking services are password protected. If you lose your mobile device, it is recommended that you contact us immediately at 732.389.0586 so we can un-register your device. You may also call your service provider to have your phone disabled.
13. What can I do to protect myself?
- Only download apps from reputable sources, such as the iTunes App Store, Google Play or Windows Store.
- Protect your password Ė memorize it, do not reveal it to anyone and donít keep it stored or written anywhere. Make it unique and donít incorporate names, phone numbers, addresses or known dates.
- Never leave your mobile device unattended while using TRCBís mobile banking services or any other mobile activity.
- Use your phone's built in lock function - set a password-protect for start-up or time-out.
- Do not modify your device. This could leave it susceptible to infection from a virus.
- If possible, install reputable mobile security software on your device.
Never disclose personal information about your accounts via a text message. For example, account numbers, passwords or any combination of personal information.