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Customer Survey

Tell us How We're Doing

Please take a moment and complete our special on-line customer survey form. We are always seeking ways to improve our services and we value our customers' feedback. Pay special attention to the "comments" section at the bottom in case we've missed something important to you.

Please rate us on the following characteristics by checking HIGHER numbers for BETTER scores and LOWER numbers for WEAKER scores.

  How do we score?   How important is this to you?
  6 5 4 3 2 1 6 5 4 3 2 1
1. Courtesy of our employees
2. Speed of Service
3. Errors corrected promptly
4. Professionalism of our employees
5. Hours of operations

  How do we score?   How important is this to you?
  6 5 4 3 2 1 6 5 4 3 2 1
LOCATION
6. Convenience of our branches
7. Privacy in branches
8. Convenience of ATMs
9. Neatness/Cleanliness of our branches
10. Parking

  How do we score?   How important is this to you?
  6 5 4 3 2 1 6 5 4 3 2 1
PRODUCTS & SERVICES
11. Checking services
12. Fees & service charges
13. Savings/ CD services
14. Investment services
15. Loan services
16. Telephone banking
17. PC banking
18. Account statements
19. Rates on loans
20. Rates on savings

  How do we score?              
OVERALL SATISFACTION 6 5 4 3 2 1              
21. What is your overall satisfaction              
22. Would you recommend us to a friend? Yes Probably  Maybe Unlikely No
23. Will you consider us for your next loan? Yes Probably  Maybe Unlikely No
24. Will you consider us for your next deposit account? Yes Probably  Maybe Unlikely No
25. Will you consider us for your next investment service? Yes Probably  Maybe Unlikely No
26. How does our service compare with other financial companies you use? Much better Better Same Worse
27. How does our service compare with other companies, in general? Much better Better Same Worse

TELL US ABOUT YOURSELF
1. What is
your age?
Under 24 24-34 35-44 45-54 55-64 65-74 75+
2. What is
your family
annual income
(000s)?
Under $20 $20-$39 $40-$59 $60-$79 $80-$99 $100+  
3. What are
your total
investment
balances
(000s)?
Under $5 $5-$9 $10-$19 $20-$49 $50-$99 $100+  
4. Do you have
a personal
loan with us?
Yes No
5. My accounts
are primarily.
Personal Business Other
6. My branch
location.
Comments
(If you wish to be contacted by a branch representative, please include your contact information.)

Website Questions

Please rate our website on the following characteristics by checking HIGHER numbers for better scores and Lower numbers for weaker scores:

Rate Our Website How do we score?   How important is this to you?
  6 5 4 3 2 1 6 5 4 3 2 1
1. General appearance
2. Usefulness of information
3. Ease of finding information
4. Amount of information
5. Speed of navigation
6. Organization of site
7. Overall Satisfaction
8. How does our website compare with other websites you visit? Much better Better Same Worse
9. How can our website be improved?